EES Privacy Statement
At EES we are the air conditioning experts.
We collect and use personal information, including our existing and prospective customers. We want to make sure that kiwis can trust us to use and protect their information responsibly. This privacy statement explains how EES collects, uses, shares, and protects personal information, and how you can access or correct the personal information we hold about you.
You can read on for a detailed explanation of our privacy practices, but here’s a few important things to know:
We may update this privacy statement from time to time, for example to reflect changes to the Privacy Act or our business practices. So, check in occasionally to see what might have changed. This statement was last updated in December 2021.
Who are we?
Cristal Air International Limited (CAIL), trading as EES, is owned by Vector Limited. We provide a variety of residential products and services. This privacy statement applies only to EES, not Vector Limited. You can find out more about Vector’s privacy practices here.
How do we collect personal information?
We collect personal information from people directly when they:
Sometimes, we collect personal information from third parties, including people who refer friends or family to us, but only if these third parties have authorisation to share information with us.
What kinds of personal information do we collect?
We collect only the personal information we need to deliver services and run our business, which may include:
When you visit our website, we collect the following information:
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How do we use and disclose personal information?
We use personal information for the following purposes, all related to delivering services and running our business. If we need to use information in a way we have not anticipated here, we will only do so if required or permitted by law or with your authorisation. We use personal information to:
To meet these purposes, we may need to disclose personal information to:
We may occasionally need to disclose personal information to third parties located in other countries. If so, we will take reasonable steps to ensure that those third parties protect your personal information to the same standards as required by the Privacy Act.
How do we store and protect personal information?
We take all reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification and disclosure. We use trusted third-party providers to store and process our data, because we believe these are more secure and cost effective. As well as selecting service providers with strong security safeguards built in, we have implemented internal security policies, procedures, and controls to protect the personal information we hold.
We retain personal information only for as long as we have a lawful purpose to use it, and we take all reasonable steps to destroy or de-identify personal information that we no longer need.
In the unlikely event of a privacy breach that has caused, or is likely to cause, harm, we will notify the people affected and the Office of the Privacy Commissioner as soon as practicable.
How can you access and correct your information?
You have the right to request access to, or correction of, the information we hold about you at any time. You can do this using the contact details shown below. We will process your request in accordance with the requirements of the Privacy Act and, if we need to refuse your request, we will tell you why.
How can you raise a privacy concern with us?
If you have concerns about the way EES has managed your information, or you believe we have breached the Privacy Act, lets us know using the contact details below. We will investigate your concerns and do our best to resolve them.
If we cannot resolve your concerns, you can also make a complaint to the Office of the Privacy Commissioner following the process set out here.
How can you contact us?
To make a privacy request, ask about our privacy practices, raise a concern, or update your information, please: