Covid-19 Customer Care Programme

Covid-19 Customer Care Programme

 

EES is open and ready to help with your home visit – whether it’s a home consultation, installation or service call.

Here's what to expect during our visit in the Auckland region, while we remain under level 2:

Level 2

 

Level 2

For a sales home assessment or pre-inspection visit

Before we visit During our visit When we're finished
We will call you.  Before booking an appointment, we will ask you a few necessary Covid-19 questions. We really appreciate your patience on these. Before we enter your property, we will introduce ourselves and run through the safety measures that we'll be using. We will clean all surfaces touched in the home
We will then agree a suitable time for us to visit your home We will confirm the number you told us will be at home for contact tracing purposes. We will inform you of next steps.
For contact tracing purposes, we will also ask you to confirm how many individuals will be at home during the visit (including if any of those are children). If requested by you, we will wear Personal Protective Equipment (PPE).  

It is your choice whether we wear Personal Protective Equipment (PPE) during our visit.  It is optional under Level 2.

We will ask you to confirm your preference.
We will keep to the 1 metre distancing throughout the assessment and do ask that you do the same.   
Finally, we will send you a reminder text message the day before your home visit date.    


For an installation

Before we visit During our Install visit When we're finished
We will call you.  Before booking an appointment, we will ask you a few necessary Covid-19 questions. We really appreciate your patience on these. Before we enter your property, we will introduce our team, run through the install process and outline the safety measures that we'll be using. We will clean all surfaces touched in the home.
We will then agree a suitable time for us to visit your home We will confirm the number you told us will be at home for contact tracing purposes. We will explain the use of the system and keypad while maintaining distancing.  If we cannot do this safely, we will email you the instructions within the next day.
For contact tracing purposes, we will also ask you to confirm how many individuals will be at home during the visit (including if any of those are children). If requested by you, we will wear Personal Protective Equipment (PPE). We will walk through the property with you to ensure it is all clean and to confirm a successful installation.

It is your choice whether we wear Personal Protective Equipment (PPE) during our visit.  It is optional at Level 2.

We will ask you to confirm your preference.
We will maintain distancing throughout the install and do ask that you do the same. We will inform you of next steps including an email (with installation paperwork) from our Admin team.
Finally, we will send you a reminder text message the day before your install date. We may also ask about using your toilet amenities. We accept EFTPOS payment (excluding American Express).  We will sanitise the machine before & after each use.  Sorry, but we can't accept cash or cheques.
    We will clean all tools and equipment with our specialist sanitiser ready for our next job.

For a service call

Before we visit During our Service visit When we're finished
We will call you.  Before booking an appointment, we will ask you a few necessary Covid-19 questions. We really appreciate your patience on these. Before we enter your property, we will introduce ourselves, run through the service process and outline the safety measures that we'll be using. We will clean all surfaces touched in the home
We will then agree a suitable time for us to visit your home We will confirm the number you told us will be at home for contact tracing purposes. We will explain the service completed while maintaining distancing.
For contact tracing purposes, we will also ask you to confirm how many individuals will be at home during the visit (including if any of those are children). If requested by you, we will wear Personal Protective Equipment (PPE). We will walk through the property with you to ensure it is all clean and to confirm a successful service.

It is your choice whether we wear Personal Protective Equipment (PPE) during our visit.  It is optional under Level 2.

We will ask you to confirm your preference.

We will confirm the payment method at the start of the visit.  The options are internet banking or EFTPOS (excluding American Express).

We will maintain distancing throughout the service and do ask that you do the same.

We will inform you of any next steps.

If paying by EFTPOS, we will sanitise the machine before and after each use.  Sorry, but we can't accept cash or cheques.

We will clean all tools and equipment with our specialist sanitiser ready for our next job.

 

Other articles

Energy Star Ratings

Energy Star Ratings

Heat Pump Installation

Energy Star Ratings are an important consideration when buying electrical appliances. Not only can buying a top-rated appliance save you money in the long term, it can help New Zealand achieve emissions targets, too.

Read more
Compare Panasonic Heat Pump Range

Compare Panasonic Heat Pump Range

Single Room

Heat pumps are one of the most popular means of heating homes in New Zealand. Naturally, there is huge range from which to choose, with many manufacturers offering a number of different configurations, including wall, ceiling and floor mounted, and ducted systems. So which is best for you?

Read more
Beginners Guide To Heat Pumps In New Zealand

Beginners Guide To Heat Pumps In New Zealand

Heat Pump Installation

Heat pumps are a very popular method of heating in New Zealand. As the demand has ramped up, so too has the range available. With so many options to choose from, it can be a daunting task to choose the right heat pump for your home.

Read more