Here's what our customers say


At EES, there’s one expert opinion we value above all others. Yours. Hear what our customers have to say about us right here!

 

 

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Steve

Auckland  /  31 Mar 2017  /  Ducted heat pumps

Well we've really enjoyed it! With our system because it's ducted, everywhere, EVERYWHERE is warm, or everywhere is cool - it's universally the same, it's quite nice, quite exciting!

Click the video to view Steve's story...

Leteisha Morris

Leteisha Morris

Auckland  /  11 Mar 2017  /  Single room heat pumps

James has been an absolute star to deal with, super fast contact & excellent knowledge of these heat pumps & the installation process with no hesitation to answer all my questions. Felt really looked after & am sooooo pleased with choosing to go with EES- More than happy to recommend to all family & friends (or anyone for that matter) & will def be using again in the future. Thanks a million & keep up the awesome work!

Colin

Colin

Auckland  /  29 Mar 2017  /  Multi room heat pumps

We were fortunate to use EES as they advised us that what we were attempting to do by replacing an existing internal system, was not going to achieve the best results.
After looking at the alternative systems, we settled for a five room multi Inverter Split Type, which totally served our needs and price. They removed our old system and installed the new system to a very high standard. The staff worked in some appalling weather conditions and they faced challenging problems that needed experience and knowledge. We can only advise that you should look at this company first when envisaging installing the best Air Conditioning system and company to undertake this work.

Mishelle and Mark

Mishelle and Mark

Auckland  /  06 Nov 2017  /  Multi room heat pumps

We are absolutely delighted with our new system! But the main purpose of this email is to compliment the professionalism of your installers, Avi, Clinton and Gurpreet who were very efficient and had exceptionally high standards of workmanship, and very pleasant too. 

Our installation was somewhat complicated and challenging due to inherent issues with our house design - very low crawl space underneath and little access under the roof ridgeline, hefty concrete foundations on the brick base and inconveniently placed studs, plus we had few walls that were suitable for positioning interior units.  So on a pre-install site visit, it was very reassuring that Avi could deduce a plan where both functionality of the system and aesthetics were preserved. Clinton and Gurpreet then expertly performed the installation. 

All had excellent product knowledge and were quick to provide answers to any questions we had. As well, they were incredibly hard-working and made short-work of an install that we were told could take much longer. As well, when they tidied up afterwards you would never believe that such cutting into walls, drilling, and installing pipes etc. had occurred as indoor and outside were left perfectly tidy and clean.

So we ask that you would please convey our thanks and appreciation to them. 

Would you likewise thank Steve, Jarred and Tarsy too since we also had contact with them when organising this job, and they continued the theme of excellent communication and customer service. Certainly relay to whoever is responsible for employing staff at EES, that we think they are doing a fantastic job in their selection, and we will definitely recommend your company to others who require a Heat Pump in the future.

Simon

Simon

Auckland  /  27 Oct 2017  /  Single room heat pumps

George was great to deal with, he really took the time to discuss all the different options available to us. No question was to hard to answer! That made it quite a simple choice to choose the right heat pump and feel confident that it would do exactly what we wanted. Installation went smoothly and we have been really happy with how our heat pump has performed so far!

 

Diane and Bruce

Diane and Bruce

Auckland  /  24 Oct 2017  /  Ducted heat pumps

We love our new system!

We stopped by your stand at the recent Auckland Home Show and were impressed with the EES people and heat pump options so left our contact details.

Within a couple of days Jarrod had made contact and arranged an inspection visit for the purpose of discussing system options; we went for a ducted system covering living areas, bedrooms and hallway. The quotes were emailed the same day, we wanted clarification on a couple of points and those were cleared up promptly and to our satisfaction.

A pre-install visit by Avi (your excellent technician) happened very soon after and following that the installation was booked with Yogi’s team.

Yogi’s team arrived for 8:00am and by 4:30pm the whole system was installed and operating. The team were extremely efficient workers and absolutely no mess was left after their tidy up!

A great job – thanks to all involved.

Prasanth

Prasanth

Auckland  /  19 Oct 2017  /  Single room heat pumps

I contacted the EES team in 2015 to install a ducted heating/cooling system. I couldn't go ahead with the install because of a personal reason. In 2017, I contacted them through the same sales person and the quality of service from start to finish has been stellar. EES knows how to respond to a customer requirement. They are patient, courteous and believe in providing high-quality service. Keep up the good work team.

Mark

Mark

Auckland  /  19 Oct 2017  /  Single room heat pumps

EES provided a seamless service right from initially providing the quote, to the salesman providing workable solutions right through to installation. I needed a few changes to the initial quote and the new quote was provided the same day. My wife and I are extremely happy with the service provided and the functionality of the heat pumps that were recommended.

Gary

Gary

Auckland  /  19 Oct 2017  /  Single room heat pumps

EES were outstanding in terms of price, service, installation and the whole process. We would happily recommend them to anyone looking at home heating.

Moana

Moana

Auckland  /  19 Oct 2017  /  Single room heat pumps

From enquire to a sale in week to installation the following week. It was quick; fast and efficient. The heat pump has performed above expectations and it was certainly well appreciated especially going into the colder months!

Christian

Christian

Auckland  /  19 Oct 2017  /  Single room heat pumps

The young salesman presented himself very well and very professional, he knew what he was talking about and he was well dressed. Because of our large open area comprising Lounge, dining, TV room passage and entrance he recommended a 9kW model and we are very satisfied with its performance. At the end of installation, a senior employee came to check that everything was in order and to our satisfaction.

Jane

Jane

Auckland  /  19 Oct 2017  /  Single room heat pumps

EES were prompt and efficient in all our dealings with them. From when Matt came and gave us a quote, to the installation of the heat pump, all the staff were polite and respectful of our house. The price of the heat pump was also excellent as we shopped around quite a lot. The installers cleaned up after themselves and were friendly. I was very impressed and would recommend them to anyone needing a heat pump installed!

Allan

Allan

Auckland  /  19 Oct 2017  /  Ducted heat pumps

What a great team, the EES approach to installing a reasonably complex ducted heat pump system meant they arrived on time, and completed the whole install in one day and we had a warm house at sun set!

Gilli

Gilli

Auckland  /  19 Oct 2017  /  Single room heat pumps

I had excellent service from EES, from my initial contact to the salesman who was professional very helpful and provided all the options to the people installing the heat pump who were efficient effective and very professional. The follow-ups have been nice and provided an opportunity to ask about anything- which I have not needed. I'm very impressed with the advice on purchase; installation and the product- it is excellent.

Liz

Liz

Auckland  /  19 Oct 2017  /  Single room heat pumps

Can highly recommend the professional manner of the sales representative ... he was prompt, polite and sorted out what we needed and made it affordable for us. We felt valued as customers.

Jasmine

Jasmine

Auckland  /  19 Oct 2017  /  Single room heat pumps

Fundamentally, a smooth and problem free installation!

Belinda

Belinda

Auckland  /  19 Oct 2017  /  Multi room heat pumps

EES listened to our needs and explained which products would work best for us. We love having heat at the push of a button and found the process of purchase and installation to be hassle-free.

Andy

Andy

Auckland  /  19 Oct 2017  /  Single room heat pumps

Great team. It was great from start to finish from the Sales rep to the installation!

Patrick

Patrick

Auckland  /  19 Oct 2017  /  Single room heat pumps

Without hesitation, I would refer anyone in the market for a heat pump to contact EES for a quote. From the sales staffs first visit to the installation team that came on the day, it was a stress-free process with all involved giving a relaxed and professional attitude to the job. Well done!

Joan

Joan

Bay of Plenty  /  19 Oct 2017  /  Single room heat pumps

I found this company easy, friendly and efficient to deal with. Emails answered swiftly. The heat pump team arrived on time, were friendly and did great job leaving things tidy and vacuumed. All completed in one day which included the electricians part. Thanks

Lesley

Lesley

Auckland  /  19 Oct 2017  /  Single room heat pumps

The Panasonic heat pump is quiet and efficient and manages to heat my whole home. I am so happy and wish I'd gotten one earlier! The EES staff know their stuff too.

Clare

Clare

Auckland  /  19 Oct 2017  /  Single room heat pumps

Matt, the consultant was friendly and knowledgeable. Once we had accepted and paid our deposited had the heat pumps installed in two weeks. The installers fixed previous installation issues. It was all fairly painless and now we are warm!

Tushar

Tushar

Auckland  /  19 Oct 2017  /  Single room heat pumps

From start to finish, we had a superb experience working with EES to install three heat pumps, two dual and one single, in our house. No hitches and the install went smoothly!

Graham Harker

Graham Harker

Waikato  /  04 Jul 2017  /  Multi room heat pumps

Great installation plus delivered a great job very pleased!

Raj Krishna

Raj Krishna

Auckland  /  14 Jul 2017  /  Ducted heat pumps

I am very pleased with my ducted heat pump system. Even heating across all rooms makes it very comfortable. I am very impressed with the whole process EES has delivered, from quotation, inspection, booking, installation to after service. Keep up the good work.

Joydeep Nandi

Joydeep Nandi

Auckland  /  14 Jul 2017  /  Single room heat pumps

Prompt reply, great service and a good deal. Highly recommended!

Craig Alexander

Craig Alexander

Auckland  /  17 Jul 2017  /  Ducted heat pumps

Love coming home to a warm home, in every room!

Christine Bewick

Christine Bewick

Auckland  /  20 Jul 2017  /  Single room heat pumps

 Now have a lovely warm living area to enjoy. The team arrived on time and were very efficient in doing their job with a minimum amount of fuss. Also left the place tidy when they finished!

Jane Embury

Jane Embury

Wellington  /  21 Jul 2017  /  Single room heat pumps

From the quote to the installation, we were very impressed with EES and HRV who installed the heat pump. The installation guys even took their shoes off at the door which was amazing. Great service and good value for money. Our house is so much warmer now. Thanks.

Paul Frazer

Paul Frazer

Wellington  /  25 Jul 2017  /  Ducted heat pumps

We had a great experience with the EES team. They came when promised, promptly provided a detailed proposal and quote, set a firm date for installation and delivered. Our thanks to Matt and the installation team for a first class job.

Jai kanakia

Jai kanakia

Auckland  /  27 Aug 2017  /  Multi room heat pumps

We had a new-born at our house in Jan this year and like all the first time parents want to give the little one, warm and healthy environment. Jared came to us and gave us some good recommendation and excellent pricing to meet our budget. The installation process was smooth and the staff was very friendly and helpful. Thanks Jared and installation team at EES!

Ally Worrsnop

Ally Worrsnop

Waikato  /  29 Jul 2017  /  Single room heat pumps

We found EES fantastic! The house was immaculate and the heat pump is the perfect capacity for our house. Easy to deal with and no hassles on ur part. Definitely recommend! They even positioned the heat pump so that it will help heat the remainder of the house as we'd discussed. I wouldn't have said we were the easiest place to install with a gas unit in the way and our house being more of a shell of a house with framed walls. They managed to follow all of the many post-it notes we left them, about not putting the heatpump too close to the corner so we could still plaster, or too close to the ceiling as we still need to put the scotia on. They were very easy going about our inconveniences, not a single fuss!

Denish Kumar

Denish Kumar

Auckland  /  11 Aug 2017  /  Ducted heat pumps

I recommend EES, when it comes to Ducted Heat Pump installation as there are loads of installers that talk good deal, but Jarrod at EES help you make it happen. His advice on recommended solution, support and guidance has given me the confidence that I have chosen the best system for my home.

Alan Farac

Alan Farac

Auckland  /  24 Aug 2017  /  Ducted heat pumps

I had both the ducted heat pump system and a single room heat pump. From the initial call through to the final installation the team at EES were very professional. I'm more than happy with the finished product, it's a new house, the warmth and comfort fantastic. I have recommended EES to others.

Mervyn Yates

Mervyn Yates

Auckland  /  25 Aug 2017  /  Single room heat pumps

I just want to thank you for your guidance in choosing the right system for my house. Also thank you for the follow up call to check if all went well. The installation guys did an awesome job.

Matthew Grayson

Matthew Grayson

Auckland  /  25 Aug 2017  /  Single room heat pumps

We commissioned EES to install two wall mounted heat pumps in our home about 18 months ago. Being very satisfied with the first two installs, we had another bedroom size heat pump installed by them about 6 months after that. The initial consultation was helpful in helping us make decisions about where to position the inside units for maximum effectiveness, and the outdoor units for discreteness. The consultant seemed very clued-up, and was willing to go into all the detail that I wanted to know about. He was also willing to listen to my ideas, and blend those with his knowledge of best practices. The installation guys were good too. Very friendly and tidy, putting drop cloths down and vacuuming after the job. Having recently renovated the interior of the house, I was worried that I might be left with scratches or damage to the paint after the instal. But I cannot fault the install; the units are perfectly mounted, level and exactly where I asked for them on the walls. Since having the units I’ve called EES customer service twice, for minor troubleshooting questions, and the staff were friendly and helped me fix the issues within minutes. We were that pleased with EES as a whole that we didn’t hesitate in calling them for the installation of our third heat pump.

Hayley Fletcher

Hayley Fletcher

Wellington  /  31 Aug 2017  /  Ducted heat pumps

We recently had central heating installed by EES and it is amazing! I now love my home again - it is so cosy. The guys who installed it were wonderful at their job. They were on time, very efficient and cleaned up as they went which was pretty impressive compared to tradies we have dealt with recently. The quality of their work was also fantastic and we are really happy with the vent and return placement and just the entire system. They also provided great information about how to use the system and helped us set it up via our phones. The entire process was extremely straightforward with EES from receiving information, obtaining a quote through to installation. We highly recommend using EES.

Jason Tubalado

Jason Tubalado

Auckland  /  04 Sep 2017  /  Ducted heat pumps

From beginning to the end, exceptional professionalism and master to their craft. The team are always spot on schedule and the ducted system we have now is - PERFECT! Big Thanks to George, Avi, Clinton, Darragh, Mohamed and the rest of the EES Team for an excellent job! AAA+++

Glenn Paddison

Glenn Paddison

Auckland  /  06 Sep 2017  /  Single room heat pumps

Very happy with the product and installation. Friendly staff, professional job, no fuss no bother. Good price too!

Michelle Haywood

Michelle Haywood

Waikato  /  13 Apr 2017  /  Single room heat pumps

EES installed a heat pump in my lounge and a ventilation system through the house. I was impressed with the knowledgeable advice when planning what I needed. This was followed up with friendly and efficient installation. I am very pleased with the systems and highly recommend the team at EES.

Kevin and Brenda

Kevin and Brenda

Auckland  /  07 Dec 2016  /  Ducted heat pumps

We would like to thank you and your team for your prompt attention this week to investigate and rectify our moldy ceiling problem. We would also like to give a special thanks to Irwin for his excellent service and dedication to his job. Having already done a day's work, Irwin spent several hours at our house to make good our ceiling and under floor insulation and was courteous and cheerful throughout. Such attitude and professionalism is commendable. He is definitely a real credit to your company. Please thank him on our behalf. Thank you again for a job well done.

Winnie Fong

Winnie Fong

Auckland  /  31 Dec 2016  /  Single room heat pumps

My heatpump is amazing. It was like a sauna last night - and your two technicians who fitted it were delightful. Despite being totally drenched by the rain, they performed their duties efficiently and professionally, and were very respectful of my property/cabinets/carpet etc. So many thanks to them.

Ray Wilson

Ray Wilson

Auckland  /  30 Mar 2017  /  Single room heat pumps

The guys have done a very tidy job with the installation today. We are very happy with the quality of the unit, and service provided by your team.

Thanks again and it has been a pleasure dealing with EES

Mark

Mark

Auckland  /  29 Mar 2017  /  Multi room heat pumps

Based on a previous job I asked the team at EES to return for another install of another unit at my address. I was so impressed with the sale process/ installation team and actual product form the other two units I decided I couldn't go wrong and pushed ahead with the final unit that I would of probably got next year if these guys hadn't been so at the top of their game. They didn't disappoint me sand once again exceeded my high expectations.

Once again slick professional and 100% customer focused with great install and electrical work from sales to the time the COC was handed over the same day by their electrician.
Steve , Gaz Toshi and Peter the electrician did a superb job and I cant speak highly enough again. Totally recommend these guys and I already have to a number of my friends.

Sujata

Sujata

Auckland  /  24 Mar 2017  /  Single room heat pumps

Our heat pump was installed on 12th June and we would like you to convey our thanks to the EES team for a job well done. We were extremely pleased with the service you provided - right from the booking made by contacting your call centre, salesperson Rory who visited our house and gave us details about the heat pump that would suit our needs and the technician who installed the heat pump for us. Our compliments to a highly efficient and motivated team of professionals!

Chris

Chris

Auckland  /  08 Mar 2017  /  Heat pump servicing

Efficient and friendly even with a call to inform us they were running late due to traffic. Heat pump service was completed swiftly but thoroughly and technician was happy to answer some queries I had. EES had previously installed the unit and I was also very impressed with the workmaship and care taken around the property including cleaning up any mess that was made.

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